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Shipping Terms & Conditions

Worldwide delivery of Dutch Design bicycle flower vases from Netherlands

Last Updated: August 2026

Effective: Valid for all orders placed from this date onwards

Processing & Shipping

Order Processing

All BikeVase orders are carefully prepared and processed within 1-2 business days (Monday-Friday, excluding Dutch holidays). Weekend orders are processed the following Monday.

Shipping Methods & Delivery Times

Destination Shipping Method Estimated Delivery Tracking Available
Netherlands PostNL Standard 2-5 business days No
EU Countries International Standard 5-10 business days No
Europe (Non-EU) International Standard 7-15 business days No
Worldwide International Standard 10-30 business days No

Important Delivery Notice: All delivery times are estimates, not guarantees. Factors beyond our control including customs processing, weather conditions, strikes, holidays, and carrier delays may extend delivery times. We recommend ordering well in advance for time-sensitive needs.

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Shipping Costs & Policies

Shipping Rates

Shipping costs are calculated based on destination and package weight. Exact costs are displayed during checkout before payment. We offer free shipping on orders over certain amounts - check our shop page for current promotions.

Address Accuracy

Please verify your shipping address carefully during checkout. BikeVase is not responsible for orders delivered to incorrect addresses due to customer error. Address changes and reshipment fees may apply.

Customer Protection

Non-Delivery Guarantee

100% Refund Promise: If your BikeVase doesn't arrive within the maximum estimated delivery time plus 21 additional days, we guarantee a full refund including shipping costs.

Claim Process:

  1. Contact us within 90 days of order date
  2. Provide order number and delivery details
  3. We investigate with shipping carrier (7-14 days)
  4. Full refund processed within 5-10 business days upon confirmation

Damage Protection

Damage Guarantee: BikeVases arriving with severe damage that prevents normal use qualify for full replacement or refund.

Damage Claims:

  1. Report damage within 7 days of receipt
  2. Email photos of damage and original packaging
  3. Retain all packaging materials
  4. We assess and provide replacement or refund

Severe Damage Definition: Product broken, completely deformed, or unusable for intended purpose as bicycle flower vase.

Minor Damage Policy

For minor cosmetic damage that doesn't affect functionality (small scratches), we may offer partial refunds or replacement parts based on assessment.

International Shipping

Customs & Import Duties

Orders shipped outside the European Union may be subject to customs duties, taxes, and import fees determined by the destination country. These charges are the customer's responsibility and are not included in BikeVase pricing.

Customs Refusals: Packages refused due to customs fees will incur return shipping charges. Customers remain responsible for all associated fees and return costs.

Return Shipping

Customer Return Policy: Customers are responsible for return shipping costs when returning products for reasons other than defect or damage. We require receipt of returned items before processing refunds.

Lost Package Protocol

If tracking indicates "delivered" but you haven't received your BikeVase:

  1. Check with neighbors, building management, or household members
  2. Contact local post office or delivery service
  3. Wait 48 hours (packages sometimes marked delivered prematurely)
  4. If still missing, contact us within 7 days for investigation

Right of Withdrawal

If you are a consumer ordering from within the EU, you have the statutory right to withdraw from your purchase within 14 days, without giving any reason.

Withdrawal Period

The withdrawal period expires 14 days from the day on which you (or a third party other than the carrier, indicated by you) acquire physical possession of the goods. Where an order consists of multiple items delivered separately, the period runs from receipt of the last item.

Exercising Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (for example a letter sent by post or an email) before the withdrawal period expires. You may, but do not have to, use the model withdrawal form below.

BikeVase.com
Krelis Annesstraat 11, 9078VJ Oudebildtzijl, Netherlands
Email: info@bikevase.com
Phone: +31 6 22191971

Effects of Withdrawal

If you withdraw from your contract, we will reimburse all payments received from you, including standard delivery costs (excluding any extra cost if you chose a delivery method other than our least expensive standard delivery), without undue delay and in any case within 14 days of the day we are informed of your decision to withdraw. We will use the same payment method you used for the original transaction, unless you expressly agree otherwise; you will not be charged any fees for the reimbursement. We may withhold reimbursement until we have received the returned goods, or you have supplied evidence of having sent them back, whichever is earlier.

Returning the goods: You must send back the goods without undue delay and in any case within 14 days of informing us of your withdrawal. You will have to bear the direct cost of returning the goods.

Exceptions

The right of withdrawal does not apply to goods made to your specifications or clearly personalized (for example a BikeVase made in a custom color combination you requested), to the extent permitted by applicable law.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To: BikeVase.com, Krelis Annesstraat 11, 9078VJ Oudebildtzijl, Netherlands, info@bikevase.com

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: ________________________
Ordered on: ________________   Received on: ________________
Name of consumer(s): ________________________
Address of consumer(s): ________________________
Signature of consumer(s) (only if this form is notified on paper): ________________________
Date: ________________

Legal Information

Liability Limitations

BikeVase.com's liability is limited to the value of the purchased product. We are not liable for indirect damages, lost opportunities, or consequential damages.

Force Majeure

BikeVase is not liable for delays or issues caused by circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, war, terrorism, or government actions.

Governing Law

These terms are governed by Dutch law. Disputes will be submitted to competent Netherlands courts, unless mandatory local law determines otherwise.

Terms Updates

BikeVase reserves the right to modify these terms. Updates will be published on this page and apply to new orders from the publication date.

Customer Support

Questions about shipping, deliveries, or these terms?

Email: info@bikevase.com
Response Time: Within 24 hours (business days)
Hours: Monday-Friday 9:00-17:00 CET

Visit our contact page for additional support options.

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