Effective Date: This policy applies to all data processing from this date
Who We Are
BikeVase.com ("we", "our", or "us") is committed to protecting your privacy and personal data. This policy explains how we handle your information when you visit our website or purchase our handmade bicycle flower vases.
Data Controller Contact Information
BikeVase.com
Krelis Annesstraat 11
9078VJ Oudebildtzijl
Netherlands
Email: bikevase@gmail.com
What Personal Data We Collect
Information You Provide Directly
- Order Information: Name, email address, shipping address
- Contact Forms: Name, email address, message content
- Customer Service: Communication history, support requests
Information Collected Automatically
- Technical Data: IP address (anonymized), browser type, device information
- Usage Data: Pages visited, time on site, navigation patterns
- Referral Data: How you found our website
Payment Processing: All payment information is processed directly by PayPal or Stripe. We never store or have access to your credit card details, bank information, or payment credentials.
How We Use Your Data
| Purpose | Data Used | Legal Basis (GDPR) |
|---|---|---|
| Processing and shipping orders | Name, email, address, order details | Contract performance |
| Customer service and support | Contact information, communication history | Contract performance |
| Website analytics and improvement | Usage data, technical information | Legitimate interest |
| Legal compliance (tax records) | Order history, customer details | Legal obligation |
Cookies and Local Storage
Cookie-Light Approach: Our website uses minimal cookies. We prioritize server-side analytics to respect your privacy.
What We Use
- Essential Functions: Shopping cart contents (local storage)
- Performance: Basic usage analytics (no personal identification)
- No Tracking: We do not use advertising or social media tracking cookies
Data Sharing
We only share your personal data with:
Service Providers
- Payment Processors: PayPal, Stripe (payment processing only)
- Shipping Partners: PostNL, DHL (delivery address only)
- Email Service: Transactional emails (order confirmations)
We Never: Sell, rent, or trade your personal information to third parties for marketing purposes.
Data Retention
- Order Data: 7 years (Dutch tax law requirement)
- Website Analytics: 90 days (anonymized)
- Customer Service Records: 2 years
- Marketing Contacts: Until you unsubscribe
Your Privacy Rights (GDPR)
As an EU-based company, we fully comply with GDPR. You have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restrict Processing: Limit how we use your data
- Data Portability: Receive your data in a structured format
- Object: Opt out of certain data processing activities
- Withdraw Consent: Remove consent for consent-based processing
To exercise these rights, contact us at bikevase@gmail.com. We will respond within 30 days.
Data Security
We implement appropriate technical and organizational measures to protect your data:
- SSL/TLS Encryption: All data transmission is encrypted
- Secure Hosting: EU-based servers with regular security updates
- Access Controls: Limited personnel access on need-to-know basis
- Regular Backups: Secure data backup procedures
- Incident Response: Procedures for data breach notification
International Data Transfers
Your data is primarily processed within the European Union. When transfers outside the EU are necessary (such as payment processing), we ensure adequate protection through:
- EU-US Data Privacy Framework compliance
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by the European Commission
Children's Privacy
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will delete it promptly.
Privacy Complaints
If you have concerns about our data handling:
- Contact Us First: bikevase@gmail.com
- Supervisory Authority: You may lodge a complaint with the Dutch Data Protection Authority
Dutch Data Protection Authority
Website: autoriteitpersoonsgegevens.nl
Phone: +31 (0)70 8888 500
Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via:
- Website notification
- Email notification to registered customers
- Updated "Last Modified" date at the top of this policy
Contact Us
Questions about this privacy policy or our data practices?
Email: bikevase@gmail.com
Mail: BikeVase.com, Krelis Annesstraat 11, 9078VJ Oudebildtzijl, Netherlands
Response Time: Within 5 business days